Support Centers

General questions

An overview of the most important questions

I'm new to Stryk. Where shall I start?
We like to think that Stryk makes trading super easy. And to help new users find their way in the app and with trading in general, we have developed our ver...
Mon, 5 Sep, 2022 at 2:38 PM
CFD trading with real money: how do I do that?
If you’ve been practising with Demo Stryk for a while, and you feel you have a good understanding of how trading works with us, you can switch to a Live Str...
Fri, 9 Sep, 2022 at 10:16 AM
Is my money safe?
Yes. Stryk is a trading name of BUX Europe Limited, previously Hua Ren (Cyprus) Financial Limited (Regulated by CySEC). BUX Europe Limited is a company regi...
Fri, 9 Sep, 2022 at 3:26 PM
What products does the app offer?
We currently offer the following products:            Indices •    China A50 (FTSE China 50) •    EU 50 (Euro Stoxx 50) •    France 40 (CAC 40) •    G...
Fri, 23 Sep, 2022 at 11:41 AM
Why are the names of the Indices different?
You’ve probably noticed that for indices we use names that are different from the real ones. For example, the famous German DAX index is called Germany 40 a...
Mon, 5 Sep, 2022 at 2:46 PM
Demo Stryk, is that a demo account?
Yes, we want to make sure you’re completely happy with the way we work before you use real money. Demo Stryk allows you to use “funny-money” when using the ...
Mon, 5 Sep, 2022 at 2:56 PM
What are the opening hours of all products?
Our opening hours vary according to the category type and market of reference.    Below you find a table of all our opening hours, taking the UK local ti...
Fri, 23 Sep, 2022 at 2:41 PM
How do I trade future products (Oil & VIX)?
'WTI Oil', 'BRN Oil' and the 'VIX (Volatility Index)' are so-called “Future” products. This means that they expire after a ...
Mon, 5 Sep, 2022 at 2:59 PM
What do the ESMA measures mean ?
The European Securities and Markets Authority (ESMA) is the overarching regulatory body overseeing all local European regulators such as the FCA in the UK o...
Mon, 5 Sep, 2022 at 3:00 PM
The 50% margin close-out rule. Can you explain it to me?
On August 1st 2018 the European Securities and Markets Authority (ESMA) introduced the so-called 50% margin close-out rule.   What does the 50% margin cl...
Tue, 20 Sep, 2022 at 3:57 PM