Support Centers

General questions

An overview of the most important questions

I'm new to Stryk. Where shall I start?
We like to think that Stryk makes trading accessible to everyone with our super user-friendly app. In order to help new users find their way around the app ...
Mon, 23 Jan, 2023 at 11:05 AM
CFD trading with real money: how do I do that?
If you’ve been practising with Demo Stryk for a while, and you feel you have a good understanding of how trading works with us, you can switch to a Live Str...
Mon, 23 Jan, 2023 at 11:08 AM
Is my money safe in the event of failure of Stryk?
Yes. Stryk is a trading name of BUX Europe Limited. BUX Europe Limited is a company registered in Cyprus with registration number HE 350475 and located at 6...
Thu, 15 Dec, 2022 at 1:15 PM
What products does the app offer?
We currently offer the following products:            Indices •    China A50 (FTSE China 50) •    EU 50 (Euro Stoxx 50) •    France 40 (CAC 40) •    G...
Thu, 19 Jan, 2023 at 1:12 PM
Why are the names of the Indices different?
You’ve probably noticed that for indices we use names that are different from the real ones. For example, the famous German DAX index is called Germany 40 a...
Wed, 1 Feb, 2023 at 1:07 PM
What is Demo Stryk?
We want to ensure you’re completely happy with how we work before you use real money. Demo Stryk allows you to use “funny-money” when using the app for the ...
Wed, 1 Feb, 2023 at 3:32 PM
What are the opening hours of all products?
Our opening hours vary according to the category type and market of reference.    Below you find a table of all our opening hours, taking the UK local ti...
Wed, 4 Jan, 2023 at 10:56 AM
How do I trade future products?
'WTI Oil', 'BRN Oil', 'VIX (Volatility Index)', soft commodities and interest rates are so-called “Future” products. This m...
Mon, 30 Jan, 2023 at 1:49 PM
What do the ESMA measures mean?
The European Securities and Markets Authority (ESMA) is the overarching regulatory body overseeing all local European regulators such as the CySEC in Cyprus...
Mon, 23 Jan, 2023 at 12:59 PM
The 50% margin close-out rule. Can you explain it to me?
On August 1st 2018 the European Securities and Markets Authority (ESMA) introduced the so-called 50% margin close-out rule.   What does the 50% margin cl...
Mon, 23 Jan, 2023 at 1:12 PM